Refund Policy

1. Free Trial

We offer a 14-day free trial for all our software plans. We encourage you to use this period to ensure BillMax meets your business requirements before making a purchase. No credit card is required to start the trial.

2. Software Subscriptions

For monthly subscriptions, we do not offer refunds once the payment has been processed. You can cancel your subscription at any time to prevent future billing. For annual subscriptions, we offer a 7-day money-back guarantee from the date of purchase.

3. Hardware Bundles

Hardware purchases (Billing Machines, Printers, Scanners) are subject to a 7-day return policy if the items are defective upon arrival. Returns for non-defective hardware will incur a 15% restocking fee, and the customer is responsible for return shipping costs. Software included in bundles follows the software refund policy.

4. Requesting a Refund

To request a refund, please contact our support team at support@billmax.store with your account details and the reason for the request. We will review your request and notify you of the approval or rejection of your refund within 3 business days.

5. Processing Refunds

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days, depending on your card issuer's policies.